CPAS provides comprehensive warranty, maintenance and support services that are unmatched in the industry.  The services are separated into maintenance services that are covered by a monthly fee for the duration of the license and comprehensive support services that are renewed on an annual basis as long as the product is in use.

Maintenance and support services for all of our clients are administered from our Toronto, Ontario, head office, and through our Partner Program, comprised of selected integrators and qualified third party organizations, to ensure that there are multiple options available to clients to provide rapid and cost effective support for their system.  This approach has enabled CPAS to support clients in 4 of the 5 major continents, over the last two decades.

A variety of service level alternatives are available to meet the needs of all of our customers. These alternatives range from the standard, live customer service representative during normal business hours (five days, 9a.m.-5:30p.m.EST) to enhanced service levels, which are optionally available to meet most requirements including 24/7 on call support.  Additionally all clients have access to our web enabled CQ” (CPAS Quality) incident reporting and tracking service designed to expedite issue identification, allocation and resolution.

Our demonstrated commitment and focus to support our clients and our solutions is second to none in the industry!